System Administrator

IT Project Manager and lead developer for the company’s transition from analogue HFC TV service to digital HFC TV service
Redesigned and optimized CRM/POS system which improved system security, increased efficiency of customer account management and reduced opportunities for revenue leakage
Installed and maintained all TV and Broadband related servers and applications including billing and provisioning
Managed CRM and POS systems including backend configuration of packages and services
Managed installation, maintenance and troubleshooting of Digital Headend equipment for TV system
Designed, implemented and maintained network monitoring tools
Maintained accurate documentation of all servers and systems
Managed the company’s Mail Servers running MailEnable software
Designed and maintained the company’s website
Provided technical support to staff on internal network and PC related issues
Assisted Network Administrators with the operation and maintenance of IP core network